1 – The Contract
The terms and conditions set out in these Booking Conditions together with the confirmation Invoice forms a contract between you (person named on the Invoice) and Reindeer 2 Hire. Please note that the person booking the event must be over 18 years of age. However please also note that a contract does not exist between us until the deposit has been paid.
2 – Enquiry
When making an enquiry to us about your event we will price it accordingly, this is not a confirmation of booking and the date will not be held for you just because a price has been obtained. Any such enquiry simply confirms that we are dealing with your booking request and is not a confirmation of it.
3 – Invoice
However, please note that if a deposit is not received on time, we will not be able to keep that date for you and it will then be given to someone else. All balance on jobs must be paid in full on completion of the job and interest will be incurred on any overdue balance.
Your payment and the issuing to you of our Invoice will create a contract between us. These Booking Conditions form the basis of your contract with you and ‘Reindeer 2 Hire’ (www.reindeer2hire.co.uk and incorporating our sister websites, .www.animalmagicponyparties.co.uk. You should read and ensure you fully understand them (raising any queries you may have with us) before asking us to confirm your booking. By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to have read and understood our Booking Conditions, and to have actually done so before a contract between us came into existence.
4 – Payments
Payment can be made through our bank and if you require our bank details then please ask. We accept all cheques or direct payment into our bank account but remember this takes time to set up.
5 – Last minute bookings
All payments for new clients and last minute bookings are to be made in full prior to the job by means of agreement with both parties.
6 – Reindeer
Where a booking is taken with 2 reindeer and 1 is unwell on the day or adverse circumstances prevail, we will endeavour to replace it with another reindeer or sleigh and the price will remain unchanged.
7 – Behaviour
We expect all clients to have consideration for our animals. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress our reindeer, we are entitled, without prior notice, to terminate the booking with immediate effect. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
8 – Deposits
Deposits are non-refundable
You must pay a deposit of 50% at the time of booking.
9 – Cancellation
If you wish to cancel your booking you must advise us in writing. Any cancellation for whatever reason should be made in writing. Please phone for address.
Further, any outstanding balance due for the booking shall be deemed as payable.
2-7 days: half of the balance will be payable.
On the date of booking: 100% of balance is payable.
10 – Late Payment
We also reserve the right to charge you £20 per day for the late payment. Our Confirmation Invoice will show the total price you must pay in enough time to allow the money to reach us by this deadline. If you decide to select the option to pay in full at the time of booking, you may do so, but this will not change any of the conditions, which form part of this contract.
11 – Breakdown
In case of break down traffic problems and road closures etc. we will endeavour to get to our booking as fast as we can.
We have full roadside and a special breakdown relay cover independently for our lorries and trailers, If we do not make the booking then a full refund will be given or you will have the option to book an additional day with us .If we are late we will make the time up by staying a bit longer.
12 – Staff
We would like to know if you are unhappy with our staff or services no matter how small a complaint if you do not find staff friendly or helpful we need to know this is what makes us so professional.
13 – Traffic
Where the traffic is so bad these days, we always make sure we leave early, ahead of time to get to a booking, long journeys are made the day before to venues and we accommodate the animals on a farm. However, please advise us of any major roadworks, etc. near the venue prior to our departure that may require extra time.
14 – Force Majeure
“Force majeure” means any event, which we the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. When a major road or motorway is closed, we cannot accept blame for being late but we will always stay additional hours, to make up for lost time.
There are rules and regulations about how many hours an animal can be on the road and we obey to all the Rules & Regulations.
Thank you for your interest in our services!